At Lunar Exotics every effort will be made to ensure your transaction is a positive one. All animals will be honestly represented and healthy at the time of delivery. Animals will be free of mites and ticks at the time of delivery. Every effort will be made to properly sex animals, but please be sure to confirm the sex upon receipt. If for whatever reason you are not happy with the animal you receive, you must notify Lunar Exotics within 48 hours of delivery for a refund. The customer will be responsible for all return shipping costs and arrangements. Animals must be returned 100% healthy at the earliest possible shipping date. The animal may be held in quarantine upon return for a few days to ensure it is healthy before refunding the cost of the animal. It is the customer’s responsibility to learn how to properly care for the animals they purchase. Lunar Exotics cannot take responsibility for a person’s lack of knowledge or poor husbandry skills. If Lunar Exotics determines that a customer lacks the proper experience or facilities to care for an animal, the transaction will be terminated.
We accept the following forms of payment: PayPal or Venmo. Other payment options will be considered but must be agreed to before sale can be completed. In addition, to avoid adding credit card or PayPal transaction fees to the price of the animal, Lunar Exotics accepts and recommends that customers use the PayPal Friends & Family option when making payment.
Payment Plans are available, the minimum deposit is 25%. All deposits are non-refundable but can be transferred to another purchase. Please ask if you are interested in an animal. We will always try to work with you, when possible, on payment, shipping or other details.
Prices are subject to change without notice with an exception for any animals for which we have received a deposit.
DOMESTIC SHIPPING - All animals will be shipped through FedEx. Lunar Exotics guarantees live arrival and takes full responsibility for delivering animals safely to the customer. Lunar Exotics live arrival guarantee requires hold-for-pick up when shipping through FedEx. If the customer insists on door-to-door delivery, then they must assume the risk and waive their live-arrival guarantee. If the animal dies in transit, Lunar Exotics will replace the animal, if possible, with an equivalent animal or issue credit for the full amount of the purchase which can be used towards the purchase of any animal. All animals will be properly packed and shipped in a new shipping box. We ship animals in clearly marked boxes in compliance with all applicable rules and regulations.
When receiving an animal shipment through FedEx: The customer must pick-up the animal shipment at their closest FedEx ship center. This is the safest method of shipment since it avoids the delivery truck where most delivery mishaps occur. • Shipping rates may vary per shipment, but usually range between $65-$80. • Customers will be provided a tracking number and should pick-up the animal promptly after it arrives at the customer center and becomes available for pick-up. • A photo ID is required at the time of pick-up. • Animals are shipped overnight by FedEx Monday through Wednesday only.